Establish a store with technology, go steadily and go far: BaiYuanJingYang holds a training camp for operator technicians

Recently, BaiYuanJingYang operator technician training camp was grandly held in Guangzhou. General Manager Qiao Feng organized various technical experts to "pass on precise oil use, technical specifications, oil burning management, chassis parts inspection, new energy vehicle technology, product quality control, etc. to technicians from regional operation centers across the country. Teaching skills and methods", answering questions and solving doubts.

01 "Technology is the lifeline of BaiYuanJingYang"

At the beginning of the event, General Manager Qiao Feng said clearly that technology is the lifeline of BaiYuanJingYang, and BaiYuan relies on technology. If you have the power of development and sustainability, you must have a 'technical card'". Only by focusing on technology, "with the ability to interpret technology, and to have the power to conquer technology", can you make steady and long-term progress.

Qiao Feng also emphasized that "the strength of Baiyuan is the strength of stores", "learning is an uninterrupted process for life", today's technology empowerment is like "doctor's consultation", and it is aimed at all kinds of automobile aftermarket stores. Questions, share the experience of successful people and solid "teaching skills and methods".

Qiao Feng said that he hopes that the trainees can digest and absorb the profound experience accumulated in decades of operation, "bring it back and carry it forward", and implement it in every store.

02 "The secret of precise oil use lies in one mind"

In the view of Xiang Dong, the representative of the operator, accurate fuel consumption is about "being in one mind" and accumulating the ledgers of various models at ordinary times. What kind of engine oil is used for the piston type, what type of engine oil is used for the turbojet type, what is the local climate, whether there are many small or large vehicles in a period of time, whether the large vehicles are trucks, container trucks, cement mixer trucks or tank trucks. I know what I know. You also need to know what oil to use in what season.

"After listening to Mr. Xiang's words, we can better understand the importance of exchanging technical experience in the BaiYuanJingYang family." The students said.

03.Learn how to provide services from world brands

He used to be a maintenance technician at the VAN GILS Ford dealership in Amsterdam, the Netherlands, the head of the equipment and fleet maintenance department of the logistics base of the French Total (China) Nanhai West Petroleum Company, and a government-certified A-level vehicle maintenance technician at the Marvin Starr General Motors dealership in Toronto, Canada, China. Mr. Xie Shuanghe, head of the technical department of BaiYuanJingYang, the manager of the after-sales service department of a Ford dealership in the region, is undoubtedly the hall-level master that everyone has been looking forward to.

Now, he also visits the training camp site in person to teach everyone. Teacher Xie explained how international brands serve users in a progressive manner through the staffing, organizational principles, repair reporting system, and special problem-solving cases of the car maintenance center. Everyone called it "long-term experience".

At the scene, Mr. Xie also exchanged various experiences in dealing with difficult and miscellaneous diseases with the students, and proposed a plan for the collection and storage of store technical data, which greatly inspired the students.

04.Online empowerment and remote diagnosis

In order to facilitate tens of thousands of technical practitioners in 1,700 stores across the country to solve technical problems, the headquarters uses modern communication technology to vigorously develop online empowerment and remote diagnosis.

Mr. Xue Shangpiao pointed out that the ability of Mercedes-Benz to centralize the model technical data accumulated over the past 30 years from the 1990s to the present for use in stores is an important part of Mercedes-Benz’s global competitiveness, and it is also our target for benchmarking. It is the treasure house of the company and the source of satisfaction for car owners.

At the same time, dozens of technical exchange groups have been established for some car departments at the headquarters. In each group, in addition to technical experts from the headquarters and operators, more than 30 experts are hired to conduct online consultations to empower stores quickly and efficiently.

Teacher Yin Chiba said: The remote diagnosis center of the headquarters can solve the intractable and miscellaneous problems of the franchise stores, and can perform computer decoding, learning, matching, setting, programming and other related operations on the vehicle, so as to solve the worries of the store's lack of technical skills.

05. To control the burning of engine oil, it is necessary to "prescribe the right medicine"

Engine oil burning is a common topic, how to effectively control it? Sun Xin, a technical expert who has been engaged in automobile maintenance for 30 years, attracted everyone's attention by explaining in simple terms.

Through case presentations, Sun Xin summed up the five major reasons why the engine burns oil, and conducted an in-depth analysis of these five major reasons and gave solutions.

"There are so many products on the market to treat engine oil burning, and the oil burning products launched by Baiyuan are based on the cause of engine oil burning to 'prescribe the right medicine'." "The choice of the right product must be based on our 30 years of experience in Baiyuan The summed up vehicle conditions and corresponding relationship are set out."

06 "Solving the chassis parts problem is simple to say but actually very simple"

Chassis, as the place where transmission system, steering system, and brake system parts are concentrated, has always been the "frequent part" of wear and impact. Therefore, the maintenance and repair of chassis parts is also one of the important items to judge the level of an automobile aftermarket service chain organization one.

Fengzi, head of BaiYuanJingYang's channel and output value management division, explained the "equivalent lifespan system" summed up by BaiYuanJingYang's years of service experience, and analyzed the importance of "predictive replacement" for safe driving. The bottom line is to publicize this concept to car owners, which will not only satisfy car owners, but also make car owners feel at ease.

07 "From an opponent of new energy vehicles to an acceptor, what kind of process has it gone through?"

Regarding the wave of new energy vehicles that is currently accelerating the upgrading of China's auto aftermarket, Mr. Xu, an expert in new energy vehicle technology with 31 years of experience in auto aftermarket maintenance and apprenticeship, shared that he has been in contact with new energy vehicles since 2007, from an opponent to a The mental journey of the recipient.

In the ever-changing automotive aftermarket, under the promotion of the national dual-carbon strategy, only by mastering new energy vehicle technology as soon as possible and turning passive into active can we better keep up with the pace of market development.

It is particularly worth noting that BaiYuanJingYang has been authorized by the China Automobile Maintenance Industry Association and Beijing Huizhizhong Automotive Technology Research Institute to provide technical training and vocational certification for employees of franchise stores. Obtaining the "New Energy Vehicle Maintenance Technician Job Skills Appraisal Certificate" and "Low-Voltage Electrician Certificate" is regarded as having the qualification for new energy vehicle maintenance.

In the future, BaiYuanJingYang's 1,700 stores all over the country will become new energy vehicle after-sales service outlets.

08Quality control must be managed well, and the details should not be lax

Zheng Jue, head of the R&D and Quality Control Department, took "69 indicators of one part" as an example to introduce the procurement standards of BaiYuanJingYang's centralized supply of parts, and explained in detail the quantitative indicators of store quality control.

Zhengjue also mentioned that many companies in the industry can only do 95% random inspection, while BaiYuanJingYang’s chassis components are 100% fully inspected. "If you pay attention to the details, you can't let go of every indicator. Technology is the lifeline of BaiYuanJingYang. The higher the level of quality control, the stronger the competitiveness of BaiYuanJingYang."

The training camp is over, but the learning never ends. Only by tirelessly learning new technologies, new product knowledge, and new models can we continuously consolidate our internal strength and provide better services for the growing Baiyuan family!

The road ahead is long and bright, and we will live up to every love!