Excellent store sharing|"After joining Baiyuan, the problem of how customers come and how to stay in our store has been solved."

"After joining Baiyuan, we solved two major problems in our store: first, how to get customers. Second, how to keep customers."

how customers come

After Baiyuan’s oil card drainage, more than 800 customers were successfully locked in the opening activities. After four months of normal customer locks after our opening, we successfully locked 900 customers. Now the number of our oil card customers has reached more than 1,700.

how customers stay

Through the implementation of the two major processes of Baiyuan, the number of customers entering the store has increased by 30%-40% compared with the original.

The output value of maintenance has increased from the original 370,000 to 80,000 to about 600,000 now.

Customer satisfaction has also been greatly improved, reaching 91% customer satisfaction.

Another thing that touched me deeply is the improvement of our team construction. Through the implementation of the 16-step oil change method and the learning of 300 questions about maintenance, the theoretical knowledge and professional skills of our team have been significantly improved. .

The front desk SA has learned how to track and maintain customers through the 11-step reception process and cage management, and the customer viscosity has increased significantly.

In the big family of Baiyuan, we have just started, and we have only joined for 5 months. Now we only have more than 1,700 fuel cards, which is far from reaching our goal. According to Baiyuan’s plan, we expect to In July this year, the number of fuel cards reached 3,000.

I believe that under the leadership of Baiyuan Headquarters and Guizhou Operation Center, we will successfully complete the set goals.