Born as an assembly line worker, he joined Baiyuan Jingyang and became the owner of an auto repair shop. What is the business secret?

From an assembly line worker who crossed over to start a business and opened an auto repair shop, from an auto repair newcomer to a maintenance technician and diagnostic technician, to joining Baiyuan Jingyang and becoming the owner of two auto repair stores, Huang Wukang gradually found his own stage and realized his own value.

Baiyuan Jingyang Chisu Store Huang Wukang

Enter the auto repair industry for your "entrepreneurial dream", work hard and practice your real skills

Huang Wukang, who comes from a rural area, has been working outside to make a living since graduating from junior high school. Because he has no skills or a high degree of education, every step he takes is very difficult and he earns hard-earned money.

As he gets older and his expenses increase, this factory-line life without any improvement gradually makes him physically and mentally exhausted.

So Huang Wukang asked his younger brother who worked in an auto repair shop in Dongguan for help. After discussing it, the two decided to return to their hometown to start a business. In this way, in 2008, Huang Wukang and his brother returned to his hometown of Heyuan and opened their first auto repair shop with only two work stations.

As a newcomer to the industry, you can imagine the difficulties Huang Wukang faced. "It was really difficult at the beginning. I didn't understand anything, and I didn't even know a motor oil level."

Fortunately, he was willing to work hard, and asked his younger brother for advice as soon as he took a break. From spare parts to faults, he gradually accumulated, and he could always be seen observing and learning in the maintenance room. In this way, Huang Wukang successfully passed the "novice period".

"As long as the car owner makes a call, we will go wherever there is a need, just to repair a tire or pick up electricity. Even at three or four o'clock in the middle of the night, we will serve as usual." With their superb technology and enthusiastic service, the two young people have slowly accumulated a good reputation and a stable customer base in Heyuan.

Join Baiyuan Intensive Breeding, build a standard system, and triple the output value

In 2017, by chance, Huang Wukang received an invitation from Baiyuan Intensive Breeding’s Guangzhou investment class. With the idea of ​​learning advanced management concepts, Huang Wukang immediately flew to Guangzhou to attend the class.

“What impressed me most was Mr. Zhao’s introductory course on store management, which taught us how to use 5387 (5 types of oil and liquid, 38 types of wearing parts, and 7 major maintenance systems), as well as the customer cage management course. These were of great help to me when I first started running the store.”

With almost no hesitation, Huang Wukang made a major decision - to join Baiyuan and become a car repair store with a larger scale and more complete services.

Store construction photos

After joining, Huang Wukang focused the store's work on customer management relationships and maintenance package sales. He soon discovered that compared with the original regular maintenance model, the new system increased the number of opportunities to meet customers and the viscosity of relationships, which naturally brought more revenue.

Relying on the standard operation system of Baiyuan Jingyang, Huang Wukang opened his second store in just two years. The average output value increased from more than 100,000 before joining to more than 400,000. At the best time, the monthly output value can reach 580,000.

His business secret: obey and do as he is told, take the lead and set an example

In the early days of joining, in order to increase customer flow, Huang Wukang accumulated more than 1,600 gas card customers by holding customer gathering activities, and talked about how to convert short-term customers into long-term customers.

Huang Wukang believes that one is to be obedient and do as you are told, not to be clever in management or operation, and to implement strictly according to standards to improve customer satisfaction. The other is to lead by example. "The execution lifeblood of an enterprise lies in driving. If you want to operate according to standards, you must set an example first, and then employees will follow suit."

In addition, "giving employees a sense of belonging" is Huang Wukang's key to improving service quality. The wages he gives his employees are 20% to 30% higher than those of other auto repair shops. “The more you do, the more you get, and the more you satisfy your employees, the more satisfied your customers will be.”

At present, under the leadership of the headquarters, Huang Wukang has begun to lay out the matrix of Douyin and Meituan, and has achieved certain results. "There is still a long way to go, so take your time." He believes that his general direction of store operation and development is basically correct, and these correctness cannot be separated from the guidance of Baiyuan Jingyang.

Regarding the future, his idea is very simple, which is to keep up with the headquarters, provide good services, and continue to open the third and fourth stores.